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Finally, after two and a half years, BSNL has finalized the list of eligible vendors after the EOI exercise for end-to-end implementation of CDR based customer care and convergent billing system. The total cost of the project spanning across various phases, according to an estimate, is to the tune of 1 $ billion. BSNL had invited "Expression of Interest (EOI in June 25 2002

The project involves deployment of Centralized Integrated Billing Systems with supporting technological and communication infrastructure. The convergent billing shall be based on Call Detail Records (CDRs) to be obtained from different type of Network elements capable of generating billable information, using centralized Mediation System. Since all the switches do not support generation of 100% CDRs, the Billing & Mediation system shall also support meter reading based billing, which is presently in practice in addition to CDR based billing in the same billing system. BSNL hopes to face new challenges due to competition by providing effective and efficient Billing & Customer Care Solutions. It envisages building of country wide intranet, reduce the cost of operation, increase revenue realization, stop leakage of revenue besides providing round-the-clock best customer care operations.

The idea is to implement the CDR based Billing and customer care solution through out India with four zones and four data centers. This will be achieved by floating two tenders for carrying out implementation in two zones each to be referred as Tender 1 for CDR Project 1 and Tender 2 for CDR Project 2.

BSNL intends to limit the number of technically and commercially responsive bidders to one from the list of such bidders arranged in increasing order of their evaluated prices starting from the lowest for the purpose of ordering against this tender. The bidder with the lowest evaluated price will be considered for supply of the entire tendered quantity as per the delivery schedule.

It should be noted that same bidder/ SI shall not be awarded contract for both the Projects i.e., CDR Project 1 and CDR Project 2.

The implementation plan for the first project would be in two phases, according to a BSNL release. In the concept phase the vendor will have to set up of two data centers at East and South Zones and implement all the software solutions for along with the networking components meant for the four SSAs, Bangalore, Vijawada, Kolkata, and Patna. However, in the roll out Phase implementation of CDR based billing and customer care system in all the remaining SSAs of the two zones. (70 and 63 respectively) .

For the Project 2, the implementation plan would be in two phases, according to a BSNL release. In the concept phase the vendor will have to set up of two data centers at West and North Zones and implement all the software solutions for along with the networking components meant for the six Chandigarh, Ambala, Lucknow, Pune, Ahmedabad, and Indore. However, in the roll out Phase implementation of CDR based billing and customer care system in all the remaining SSAs of the two zones. (106 and 84 respectively) .

Scope of the contract is for design, planning, supply, installation, customization, commissioning, training; operation for a year and maintenance of end-to-end CDR based customer care & convergent billing system.

Short Listed Vendors
1.Accenture India Private Limited
2.Electronic Data Solution (India) Private Limited
3.HCL Infosystems Limited
4.IBM Global Services India Private Limited
5 Mahindra British Telecom Limited
6.Motorola India Private Limited
7.Satyam Computers Services Limited
8. Tata Consultancy Services
9. Tata Infotech Limited
10.Wipro Infotech

Sudesh Prasad