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The
past financial year's performance was particularly good for Infosys. In FY
2004–05, Infosys' revenue from telecom vertical witnessed a growth of over
65 percent and moved from Rs 795 crore in FY 2003–04 to Rs 1,319 crore. The
telecom segment, driven by a strong demand from telecom companies-specifically
from international carriers-grew by around 72 percent. This demand had been
increasing for the past two to three years, as carriers were looking at software
companies for a delivery model that they had never looked at in the past.
Infosys' entire revenue in the telecom space comes from overseas. In terms
of geographical break-up, North America contributes the largest whereas Europe
and Asia Pacific would be comparable in revenue terms. In terms of large
clients: British Telecom, Telstra, and telecom service providers in North
America contributed significant revenue to the company. In telecom, OSS/BSS and
customer care were the major revenue earners for Infosys.
| Vice President,
Comms service provider: Subhash B Dhar |
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| Area of Operation:
IT Services, Telecom Software, OSS-BSS |
Address: Infosys Technologies
Plot No. 44 & 97A, Electronics City
Hosur Road, Bangalore 560 100 |
| Tel: (080) 28520261 |
| Fax:
(080) 28520362 |
| Web:
www.infosys.com |
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| V&D
estimates |
CyberMedia
Research
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| Highlights |
| • |
In the telecom vertical, Infosys has been focusing on three areas-IT system, network management, and OSS/BSS billing |
| • |
Infosys' entire revenue in the telecom space comes from overseas |
| • |
Telecom service providers in North America contribute significant revenue to the company |
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In the telecom vertical, Infosys has been focusing on three areas-IT
systems, network management, and OSS/BSS. In the IT systems, the company focuses
on: building internal IT systems, CRM, software packages for customer care
(which includes customer care and service provisioning), fault tolerance, and
fault management.
For the company investment in growing new services have yielded high returns,
both in items of revenue as well as value differentially. Services such as
undependent validation and infrastructure management continue to demonstrations
healthy growth while system integration continues to deliver higher value
through technology solutions.
In the network management area, Infosys looks after network management,
systems management, managed network for the customer's clients, and client's
networks. OSS/BSS billing fits with network and management systems and therefore
requires lot of investment as it needs frequent changes in terms of
customization. In OSS/BSS, Infosys is a full-service company.
Way ahead of most Indian companies, Infosys feels its biggest competition in
from global giants like Accenture, IBM and Cap Gemini. Its challenge is to
displace incumbents like Accenture, IBM and Cap Gemini from as many positions as
possible. In terms of verticals within telecom, like for instance, billing, it
has competition from companies like Convergys and AMDOCS and in space of
infrastructure management it is HP.
Going ahead, Infosys is investing in the areas of billing, CRM, VoIP, and
testing. Testing is becoming important as many new things are getting built and
testing needs to be undertaken for them at unit level and also at the
integration level.
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