l The segment is expected to do well in the next fiscal. Banks, government departments, educational institutions are likely to drive growth. Growth in the government and bank segments will emerge from upgradation as well as mobile-enabling of corporate workforce.

l The contact center segment, which has been driving growth over the last couple of fiscal will bring negligible business during this fiscal due to the uproar against outsourcing in US. However, domestic call centers may grow and this is an opportunity area for vendors.

l The market will move towards IP-PBXs over the next three years. All vendors will have an IP focus this year. However, customers are likely to opt for hybrid platforms.