- 65 percent were satisfied with their servicel
- 62 percent believed that the rate of call dropping is rarel
- 51 percent felt price is OK (the survey was conducted before the price drops in Delhi and
Calcutta)
- QoS of the cellular service providers was rated better than MTNL/BSNL basic services by 70 percent
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- 46 percent had complaints about the quality of voice
- 50 percent of users said that customer care agents satisfactorily answer their queries only sometimes
- Over all, the customer care was rated as satisfactory (as against excellent and good) by 42 percent and not OK by 8 percent
- 56 percent blamed lack of competition for less than the desired level of service
89 percent wanted to see more operators
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