Print

Comment

Email

Digg

Del.icio.us

Reddit

India Top Outsourcing Hub in Apac
India has emerged as the most popular outsourcing destination in the Asia-Pacific region followed by China and Singapore, according to a study by KPMG and the Economist Intelligence Unit. The findings were based on inputs from 305 senior executives in addition to interviews with outsourcing firms and their service providers. A hefty 55% of those queried outsourced their business to India while 36% named China and 20% chose Singapore.

TSMG's MoU with Dubai World
The Excellence Center (TEC), a corporate department of Dubai World Group, has signed a MoU with Tata Strategic Management Group (TSMG) for collaboration in areas of mutual strategic interests and for providing management consulting services. As part of the MoU, TSMG will assist Dubai World and its business units in the areas of strategic planning and performance improvement, management due-diligence, continuous improvement and re-engineering and knowledge sharing.

Intelenet Opens Delivery Center in Chennai
International BPO firm Intelenet Global Services, an HDFC-Barclays joint venture, has inaugurated its new delivery center at Prince Info Park at Ambattur in Chennai. This center is Intelenet's second new centre in Chennai in the last six months, thus increasing the firm's capacity in the city to 1750 seats. The new centre spans across 72,500 sq. ft. and will offer a mix of customer service, back-office operations and accounting services.

24/7 Customer Partners Bharathiar
24/7 Customer has announced the launch of partnership program with Bharathiar University to source and develop talent for the BPO industry. As a part of the program, Nagarajan, co-founder and chief operating officer of 24/7 Customer held a meeting with over 100 placement officers from 108 colleges spread over Madurai, Thirunelveli, Tiruchy that come under the aegis of Bharathiar University. They discussed about the career opportunities in BPO for graduates.

ICICI OneSource Files IPO
ICICI Onesource has filed with SEBI for selling 9.56 crore equity shares through an initial public offering. This constitutes 23 per cent of the post issue share capital of the company. The BPO company has also been rechristened as `Firstsource' While ICICI Group continues to be the single largest shareholder group, its holding in the company today is at less than 50%. It is therefore appropriate that the company now establishes a new brand identity of its own.

BPO Data Leak Concerns IT Ministry
Ministry of IT has prepared a Bill to amend the Information Technology Act, 2000 to prevent the recent BPO data theft incident. Minister for Communications and IT, Dayanidhi Maran, has informed the Rajya Sabha that the government is planning to amend the IT Act. The Bill is intended to provide framework to strengthen the current provisions pertaining to data protection and privacy.

Unisys, Wipro Sign Global Alliance
Unisys announced a global alliance with Wipro to establish an integrated means to execute go-to-market and delivery activities for managed services. Both will work jointly to provide deskside and hardware-support services and multilingual service desk services for customers. The alliance has already yielded a major engagement in which Unisys will be a subcontractor to Wipro in providing managed services to a Fortune 500 company based in the US.

Siemens Extends BPO Contract with Barclays
Siemens Business Services have extended its BPO contract with Barclays in a multimillion-pound deal. This extension to 2008 is the second since the beginning of the relationship with Barclays in 2000. Siemens is operating areas of Barclays' retail-banking back office, including account closures, transfer of funds and administrative processing for direct debit and standing order instructions. Back-office operations have been transformed through improved operational efficiencies.

CSC Acquires Datatrac
Computer Sciences Corporation (CSC) has acquired Datatrac Information Services, a privately held US government services and solutions provider. The acquisition will extend CSC's ability to offer comprehensive solutions in identity management and credentialing, a market segment of strategic importance to CSC's Federal Sector operation. The new entity will also allow expanding the company's capabilities in offering customer-contact solutions to clients across the broad U.S. federal market.

Hero Mindmine to go Overseas
Hero Mindmine, a division of Hero Corporate Services plans to go overseas. With clients like Accenture, ABN Amro, Wipro-BPO and Progeon, it is keen to enter the Middle East with a training academy. Hero Corporate Services, which is a part of the Rs 14,500 crore Hero Group, is the corporate vehicle for services and knowledge-based initiatives. Hero Mindmine also plans to increase presence in India. At present, it has 80 career centers.

Brady Corp Opens BPO Units in India
US-based Brady Corporation has said that it has set up its manufacturing and BPO centers in Bangalore. The new entity, to work under the name of 'Brady India Private Limited', would manufacture products as well as provide solutions for the mobile phone and electronic manufacturing industry. Presence in Bangalore allows Brady to serve customers better, strengthen key partnerships and extend the reach into the Indian markets.

OnTrac joins fight against attrition in BPOs
Operations oriented training provider OnTrac has launched one-year long Xcelerate program that would help in reducing attrition among senior BPO frontline staff by providing them with developmental opportunities for future roles. The company would train around 2000 BPO employees under the program within the next year. "This is yet another first for OnTrac, which has already successfully addressed the need for developing team leaders through its star certification program.