SMS-based Information Exchange
Banking: Alerts to customers on credits/debits, customers request for
bank balance through SMS keywords
Insurance: Alerts to customers on insurance premium and due dates,
Sales and service: Alerts to service engineers on customer calls, e-mail
alerts to the sales managers; request for stock information; material dispatch
details; payment information by employees, partners and customers
Travels and tours: Alerts to corporate members on ticket/hotel booking
confirmations; customers/partners request for information on tariffs for package
tours
Retail shops: Customers request for details on festival offers, discount
sales; alerts to membership customers on prizes, special offers; partners
exchange information on payment receipts, material dispatch details, stock
information etc through SMS from any part of the country
Multiplexes:
Alerts to membership customers on new movie releases; SMS-based ticket booking;
management request for information on payment collections
Education media and entertainment: SMS-based information access of exam
results, SMS-based viewer's polls and feedback, SMS-based promotions/contests
Application service providers: Information access- and alert-services (news,
astrology, sports, and stock information)
Public services and utilities: Information access and alerts through SMS
(electricity and telephone bills payment reminders, emergency information
alerts, alerts on national highways)
Manufacturing: SMS-based information access by partners/customers on payment
receipts, material dispatch details, spares/stock information etc. from any part
of the country
Hotels: Check hotel room availability through SMS from any part of the
country; send SMS to customers on calls received during their absence
Hospitals: Emergency alerts to doctors and maintenance staff; requests for
doctor availability, OPD timings
Call centers: Alerts on customer call statistics/key performance indicators;
access of workforce information by call center managers
Stock exchanges: Alerts to partners on Sensex updates, payments; SMS-based
stock information access by customers
These are some sample applications that can be achieved for different industry
verticals using SMS-based solutions
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