Does your integrator understand your business, the pressure, requirements, and challenges?

What is the cost of ownership and does your NI help in evaluating the TCO?

Are the solutions protecting your existing investments?

Insist on face-to-face interaction with NI get the true picture of his capabilities?

Can he deliver end-to-end solution from design, implementation, to management?

Does he have success stories to make a strong business case?

Would the solutions make business critical applications more effective?

What is the level of expertise, skill set, and certifications of the integrators team?

What is their level of training and know-how of latest technology platforms?

What kind of relationship the NI has with the technology vendors?

Can his partnerships deliver best-of breed solutions?

Does he have the capability to provide advanced consulting, complex designs, installation and configuration of the network?

What is the level of SLA compliance? Watch out for 99.9 reliability, delivery of advanced services, case tracking capabilities and on-site support.

What has been his mean time to restore and not the mean time to respond in case of fault?

Does your SI/NI understand your internal pressures and needs and work for a win-win result?

How many repeat orders does your SI/NI enjoy?

Does the integrator has an all-India presence and exhibits a global perspective?

Can you depend on the NIs caliber for the network side and leave you free to focus on core business?

Are the solutions being offered aligned to meet organization's long-term business goals?