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  GOLDBOOK 2004
BPO WORKFLOW MANAGEMENT: Essential Balm for BPOs
Continued from page: 2

Thursday, March 11, 2004

MARKET INFORMATION

Some of the dominant players in the international market are FileNet, Staffware, OpenText, and IBM. However, in India, Newgen and Staffware are doing well. Staffware has a direct presence in India, while FileNet is gaining market share by virtue of its international dominance wherein clients often ask for the same software as they are already using. NewGen has started making rapid strides in the domestic market of late, because of its lower cost and better implementation capabilities. As cost arbitrage is high on the agenda of outsourcers, NewGen seems favorably positioned in the immediate future. Average cost of workflow management software ranges between $400–1000 per seat, with additional licensing cost for the server.

Experts Panel
Govindaraman Krishnan, senior consultant, SISL
Sunil Gujral, vice president technology, Wipro Spectramind
Sunil Jain, DGM, SISL
Yogeel Manwani, manager business development and alliances, NewGen Software Technologies

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