Market Information
Plantronics is the dominant player in the Indian market, with more than 80
percent of the market share. Players such as GN Netcom also have a small
presence. Plantronics has a direct presence in India and has two distributors,
Mach Communications in Delhi and Telekonnectors in Chennai.
Some of Plantronics’ customers in India are: Convergys, GE, Daksh, American
Express, Wipro-Spectramind, and Dell. Its headsets are supported by availability
of spares, wide range of accessories, and a telephone hotline support. The price
of a baseline headset is $120 and goes upwards depending on the level of
sophistication.
| Experts
Panel |
| Bobby
Joseph, country manager, Plantronics |
| Sunil
Gujral, vice president technology, Wipro-Spectramind |
| Vikas
Gupta, director IT, vCustomer Services India |
|
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