CALL CENTER Marketing: The Toughest Challenge While many Indian companies are obsessed with technology, they often forget about the real challenge—marketing. A COO articulates her experiences.
CALL CENTER Training: All is Not Well In the absence of sincere and professional training institutes, fly-by-night operators are bleeding prospective agents dry.
CALL CENTER: Doing It Through IP The new generation IP contact centers could be just what you need to compete in an increasingly converged world.
