As the global recession swathes BPO units, consolidation is the next best alternative

Raman Roy, CEO, Quatrro BPO

Platform-based BPOs are all set to become the norm with the bearish economic environment only adding to the trend

Given the rising infrastructure costs and time spent by agents on commuting to work, the home agent concept can play the role of a game changer perfectly, for the Indian BPO industry

Peers to their urban counterparts, rural BPOs are enjoying an added advantage of low attrition and less operational cost

With the global recession to tackle, it is imperative for BPO companies to start on the journey of process excellence-and pure play BPM systems are their best vehicles