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BPO
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 | Rural BPO : Winning by Going Rural
Peers to their urban counterparts, rural BPOs are enjoying an added advantage of low attrition and less operational cost |
| HOME AGENTS : Catalyzing a Turnaround
Given the rising infrastructure costs and time spent by agents on commuting to work, the home agent concept can play the role of a game changer perfectly, for the Indian BPO industry |
| Platform bpo : Platform for Growth
Platform-based BPOs are all set to become the norm with the bearish economic environment only adding to the trend |
| CONSOLIDATION : Business Process 'Opportunity'
As the global recession swathes BPO units, consolidation is the next best alternative |
| BPO SPECIAL
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| Business Process Management : A Winning Formula
With the global recession to tackle, it is imperative for BPO companies to start on the journey of process excellence-and pure play BPM systems are their best vehicles |
| If the decision-making does not come back, it could be very-very challenging for the industry to maintain the rate of growth
Raman Roy, CEO, Quatrro BPO |
| Going Global
Wipro made news for its offshore center in Cebu, but Indian BPOs have already gone places for varied reasons |
| BPO: IT Companies Are Game
Global client base, domain skills, and funds—the mix is just right. So what if BPO and software service are two different businesses... |
| BPO: Spreading Out
The skills-dependent BPO industry has found new nerve centers in cities like Pune and Kolkata |
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V&D 100 :
2009,
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2007,
2006,
2005,
2004,
2003,
2002,
2001
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GOLDBOOK :
2009,
2008,
2007,2007,
2006,
2005,
2004,
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2002 |
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