 | BPO Summit 2007: The Confident BPO
The BPO Summit 2007 saw some prominent speakers and panelists. It was held across four cities in India-Chennai, Mumbai, Bangalore and New Delhi. |
| 'Attrition Rate in Some Indian Contact Centers is 100%'
-Gary E Barnett, CTO and executive VP, Aspect Software |
| BK Systems: For A Better Customer Experience
Chennai-based BK Systems has developed a product that aims to help call centers enhance their First Call Resolution (FCR) rates |
| Case Study: The MphasiS Way of Connectivity
MPLS solution helped MphasiS to achieve highly available, scalable and reliable networks leading to better productivity and lower costs
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| Offshoring: Looking Beyond Cost-Savings
A potent weapon for global companies seeking to improve their financial performance, advantages of offshore outsourcing are yet to be realized
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| Private Equity: Redefining Outsourcing
Private equity's growing interest in outsourcing is becoming serious. A close look at the trend |
| ACTION WATCH |
| India-bound
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| Quarterly Results
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| INITIATIVES |
| Time Machine
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| THE FIRST LEAP |
| Daksh eServices
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| BPO |
| BPO: IT Companies Are Game
Global client base, domain skills, and funds—the mix is just right. So what if BPO and software service are two different businesses... |
| BPO: Spreading Out
The skills-dependent BPO industry has found new nerve centers in cities like Pune and Kolkata |
| COMMENT |
| Waiting for that One Device
A single converged device that does it all? It's inevitable |
| What is the Real Thing?
EDGE, WCDMA, HSDPA-there is no dearth of acronyms in our lives. Whatever be the technology, can we get the entire country broadband enabled?
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| On-the-go Advertising
79% of respondents of a US-based survey say that they find mobile ads intrusive. Does that mean that mobile phones will never be used extensively for advertising? Or will marketers get innovative and overcome these objections? |
| FOR YOUR RECORD |
| US Call Center People Distribution
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| PEOPLE |
| Kevin Houston
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| ON THE MOVE |
| FIRST ANNUAL SURVEY OF THE INDIAN BPO INDUSTRY |
| BPORBIT Top 15 COs
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| 2. WIPRO-SPECTRAMIND: Icon of Success
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| ANNUAL BPO SURVEY: The Age of Outsourcing
It’s much more than just cutting costs. India provides many other advantages too, including quality |
