n Comprehensive end-to-end solutions: It allows end-to-end solutions for a multitude of ‘work points’ including IP-clients, telephones, multimedia clients, applications such as messaging, call center or collaboration and system management for administering this solutions over all network infrastructures.

n  Distributed architecture: The interconnected and specialized PBX architecture is linked with a modular, distributed architecture that serves as a universal system.

n  Flexible, reasonably priced and cost-effective migration path: Optimizes customers’ capital, time and effort by saving on infrastructure investments as well as on administration, management and operating costs, while at the same time enhancing flexibility and supporting cabling and configurable IP paths

n  Future-proof platform and solutions: Helps customers leverage current investments and implement new applications where and when it makes sense to their business efficiency.

n  Freedom in the choice of solutions, network topography and time schedule:

l Solutions: Comprehensive solution and service portfolios.

l Network topography: Distributed, articulated architecture (e.g. customer service centers can be globally distributed, contacts are distributed depending on availability, language or the qualifications of the agent).

l Time schedule: The customer decides the pace of implementation.

n  Long-term platforms and solutions: Can be used with current and future information and communications infrastructures (IP, ATM, etc), even in mixed environments.

n  Flexibility: Open architecture on standard platforms (e.g. Microsoft Windows 2000).

n  Scalable and modular: Whether large or small, the solution can be scaled to meet the needs of any company, thus extending existing system capacities.

n  Availability and quality of service: Can be used even for sensitive and security-related applications.

n  Supports various environments: Supports complete solutions by integrating present and future communications products and applications. This applies to third-party systems via standardized interfaces, as well as all information and communications network infrastructures and components from different manufacturers and selected partner applications.

n  Superior communications management: Easy to operate and administer, supports central and/or distributed servers, access points, applications and administration as a uniform system, regardless of geographical distribution of the individual components.

n  Savings: The use of voice compression reduces the network bandwidth used, resulting in lower costs.

n  Supports all networks: communication is supported both via conventional telecommunications networks via packet or cell-switched IP and ATM networks, in the form of either a superordinate or hybrid network.

n  IP-flexibility: The versatile features are combined with the flexibility of the Internet Protocol to integrate IP applications and IP communication in workflows.

n  Transparent modifications of the infrastructure: Retains user-friendliness and a wide variety of features making additional training unnecessary.

n  Interoperability: Supports communications between all workstations throughout the network by using standard platforms and distributed architecture.

n Security: Supports state-of-the-art security functions.