Methodology
The Tholons' methodology of evaluating the viability of existing and potential outsourcing destinations consists of a host of measurable and pre-determined metrics and variables that impact a location's services landscape. In this city-selection-criteria, an exhaustive set of data points add up to broad sets of categories, which ultimately provide an aggregate city score.

The broad categories, each corresponding to a graded weight, are: scale and quality of workforce, business catalyst, financial, infrastructure, risk environment, and quality of life.

One unique point of the city-selection-criteria is its inclination toward identifying skill-sets and workforce related metrics. BPO providers and industry stakeholders find greater value in granular data, specific to their industry vertical customers and their respective horizontal processes. A provider, for example, after an acceptable top-of-the-envelope cost has been determined, may be inclined to look at city-specific data points that directly impact their provided services. Thus, a BPO company engaged in FAO would like to identify the number of accounting- and finance-related graduates in a particular city. This type of investigation is a progression from previous years where service providers may have simply looked at the number of graduates and wage rates as determining factors to locating operations.

Juhi Bhambal, Global Services, and Avinash Vashistha, Tholons
Avinash Vashistha is the chairman and CEO of Tholons, a services globalization and investment advisory firm
Republished with permission from Global Services
www.globalservicesmedia.com

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