Session II in Delhi on 'The next frontier for India's outsourcing industry?' was attended by (L-R): Sanjay Sapru, country head-India, Altitude Software; Yazad Boga, head- IT/ ITeS/BPO verticals, Tata Communications; Pavan Bagai, COO, EXL Services; Prasanto K Roy, chief editor, CyberMedia India; Aniruddha Ganguly, associate COO, Wipro BPO; S V Ramana, senior VP- IT, Genpact; Subramanya C, global CTO, Hinduja Global Solutions

Before the first panel discussion, Johnson Varkey, UC practice manager, Cisco Systems spoke on Cisco's customer interaction network. It was followed by a lecture by Salil Khanna, VP-ITeS, enterprise services, Bharti Airtel, on 'Boosting productivity through effective use of telecom service providers'.

Welcome Note by Prasanto K Roy, chief editor, CyberMedia India	Johnson Varkey, UC practice manager,Cisco Systems making a presentation on 'Cisco Customer Interaction Network'

Salil Khanna, VP & Business Head - ITES, enterprise services, Bharti Airtel is making a presentation on 'Boosting Productivity through Effective Use of telecom service providers'	Welcome note by Baburajan K, executive editor, VOICE&DATA

The first panel discussion on technology and solution trends in domestic BPO market was chaired by Rajendra Sawant, CIO, Adventity. The panel included Rajnish Sarna, consultant, BPO industry, Shaikhali Baroadwala, Airtel. On the other hand,  Eyal Kirshner, product marketing manager, Nice Systems threw light on 'Driving operational efficiency and reducing cost', while Bobby Joseph country director-India, Plantraonics spoke on 'The clear call'. Similarly, Navreet Kaur, head- sales, Unicel briefed the audience on 'Enterprise solutions through mobile telephony', and Shrenik Bhayani, senior manager, BD and product management, Orange Business Services on 'Doing more with less recession smart solutions'.

The second keynote address was delivered by Safir Adeni, CEO, Sitel India. Adeni spoke on 'Domestic BPO; services offerings and challenges'.

The last session of the day was on 'The next frontier for India's outsourcing industry?' In the session, the panelist discussed about the opportunity in domestic BPOs and the ways to tap it. Technologies for the BPO industry and how they help improve the efficiency of the employees were also discussed. The most debated issue during the discussion was on the challenges against the domestic market and how they could be handled, especially during the slowdown.

The session was moderated by Sangram Gayal, principal consultant, PWC. The panelists included Milid Godbole, president APAC, Adityya Birla Minacs; Shayam Sunder, director, Magnus Customer Dialog; V Bharathwaj, CMO, 24/7 Customer; Noel Thomas, director, IT and CISCO, Integreon; Nadendra Singh, VP, data and voice, Zenta; Yazad Boga, head, IT/ITeS/BPO, Tata Communications; and Sanjay Sapru, country head-India, Altitude Software.

Clearly, the domestic market is the next growth driver for the Indian outsourcing industry and companies are going out to garner the maximum share of this market.

Gagandeep Kaur/ Akhilesh Shukla
gagandeepk@cybermedia.co.in