The managed services market in India is in a growth spree, and the
future too looks great. In fact, IDC's India Managed Services 2008-2012
Forecast and Analysis reported that the Indian domestic managed IT
services market is expected to grow at a compound annual growth rate
(CAGR) of 24.9%, to reach a US$2.78 billion industry in 2010. The
Indian Managed
Services market will become one of the fastest growing markets in
the Asia/Pacific region.
Current Trends In the Managed Services Market
The worldwide recession and the competitive market have made the
companies realize the importance of making the optimum use of their IT
infrastructure and finding innovative ways to cut cost. In addition, as
the companies grow, they have to deploy complex applications to
function efficiently; and deployment of such applications leads to
issues like security, business continuity, disaster recovery,
controlling and monitoring etc. In midst of all these companies also
have to ensure that they provide quality services to their users. The
Managed Services providers (MSPs) have come as blessing for the
companies to take care of all the above mentioned issues and problems.
The Indian managed services market is huge and is expected to grow
at a tremendous pace. Some of the current trends in the Indian market
are:
-
Managed Application Services: It has gained prominence as
applications have become more complex and mission critical; as a result
proactive and 24x7 monitoring of applications for performance, capacity
and availability have become extremely important.
-
Integrated Application Support Services: It involves all the
end-to-end application support, and different lines of support
services.
-
Application Maintenance Support Services: It includes end user
support, code maintenance and bug fixation, data conversion and
migration, specialized reports, application interfacing, integration
etc.
-
Managed
Security Services: All the companies have become extremely security
conscious but instead of hiring people on their own, they seem to
prefer to outsource to the security management services providers who
are clearly the domain experts.
-
Managed Load Balancing Services: Major Telecom and IT companies
are slowly outsourcing their load balancing (which ensures that the
work is equally divided between the servers) services.
-
Managed VoIP
Services: Many companies prefer to outsource the deployment and
maintenance their new VoIP solution, as well as the maintenance of
their existing telephony solutions.
-
Managed Data
Center Services: It involves the management of servers, storage and
network services of companies. It also covers all IT infrastructure
components of the data center including virtualization, automation and
integration.
-
Managed Storage and Backup Services: It involves all backup of
the applications and data, and different storage requirements of the
companies.
-
Infrastructure Support Services: It includes operating system
management, hot fixes and security patches, disaster recovery planning,
testing and verification, security management end user support etc.
The Growth Drivers & Vendor's
Contribution
A major driver is the management of applications which have
increasingly become very complex as well mission critical for the
success of the companies. In addition, network and infrastructure
management are also driving the growth as these involves time, expense
and expertise. In addition, lack of in-house skills, high investment
but late ROI, reliance on domain specific expertise, the need to make
optimum usage of existing network and infrastructure and other such
similar issues are fuelling the growth of the Indian Managed Services
market.
The vendors have large largely contributed to this growth as they
have been able to convince the companies that the managed services are
cost effective and involves low risks. The vendors have been to
convince their customer base that the managed services are a safe bet
for their growth as well as for regular operations.
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