It was Raman Roy who virtually catalyzed telecos into providing high quality
of telecom services for the mission critical applications that BPO companies
run. Telecom companies including BSNL also pitched in to provide world-class
connectivity, which helped BPO companies like Genpact to leverage it do more
work from India. Improved connectivity also helped the company to expand to
other parts of the country. Other companies also followed suit. Thanks to the
support from telecos, Roy replicated his GECIS success with that of Spectramind,
which grew to become the largest third-party BPO company in India. It was
acquired by Wipro in July 2002. Raman was the Chairman and Managing Director of
Wipro Spectramind until June 2005. Presently he is the chairman & managing
director, Quatrro.
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