Session II: Securing through technology
An American business magazine called it the most discussed subject in corporate boardrooms. For good or for bad, Sarbanes-Oxley has changed corporate reporting practices for ever. In fact, regulatory compliance was seen as the top-of-mind issue for CEOs in a recent global CEO survey by a well-known consulting firm. As the business partners directly executing part of the business processes, BPO firms need to be better sensitized to the challenge. In fact, they are.

At the same time, data security and information security in outsourcing, especially in the offshoring context, is getting more client attention.

Who can be a better rescuer than technology? The session will focus on what are the challenges? How BPO companies are addressing it? How multi-geographic global delivery models make it more challenging and so on.

Some of the points touched will be

• Regulatory compliance and how technology can help
• Data and information security: Technology’s Role
• Risk and conformance to SLAs: Technology's role
• Security in the Offshoring context